Returns & Exchanges
At The Herbalist, we want you to be completely satisfied with your natural wellness journey. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase provided it is in its original, unopened condition.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all seals are intact, and include a copy of your packing slip or RMA confirmation.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our herbalists inspect the return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing